Refund Policy

Most InkGeeks products are custom-made for your artwork, size, quantity, and print method, so completed custom orders are not generally refundable.

• Please review artwork, spelling, sizing, color mode, garment details, and quantities before checkout.
• Once production starts, cancellations or changes may not be possible.

If we make a production error, we will work quickly to make it right.

• Eligible issues may include wrong item, wrong quantity, major print defect, or damage caused before shipment.
• We may offer a reprint, store credit, partial credit, or refund depending on the issue.
• Clear photos and order details are required for review.

Quality issues must be reported promptly so the team can verify and solve them.

• Report production or damage issues within 7 days of delivery.
• Keep packaging, labels, damaged items, and unused transfers until the review is complete.

Some situations are outside the refund policy.

• Low-resolution artwork, misspellings, wrong colors supplied in the file, or customer-approved proof errors.
• Improper heat press settings, washing, curing, storage, application, or handling after delivery.
• Carrier delays, incorrect shipping addresses, or failed delivery attempts.

Transfers must be applied using the recommended pressure, temperature, time, peel, and fabric settings.

• Test press before running a full batch.
• InkGeeks is not responsible for application issues caused by equipment, technique, fabric incompatibility, or incorrect settings.

Because custom goods are made to order, returns require prior approval from InkGeeks support.

• Do not send items back without authorization.
• Approved returns must include the order number and support reference.
• Shipping fees may be non-refundable unless the issue was caused by InkGeeks.

Contact support with your order number, issue summary, and clear photos or videos.

• Email hello@inkgeeks.com or use live chat.
• Our team will review and respond with the next step.